Service Terms

About Clark Apostille Services

Clark Apostille Services is a privately owned document facilitation business. We are not a government agency, law firm, consulate, embassy, or foreign receiving authority. We do not provide legal advice or determine whether a document will accomplish a client’s legal purpose in the destination country.

Our role is to coordinate eligible document submissions for apostille or authentication, communicate available status information, and arrange return delivery according to the services specifically listed in the client’s written quote or invoice.

Service Scope

Unless a written quote states otherwise, an apostille coordination service may include an initial document review, preparation of submission materials, coordination with a courier or government office, reasonable status monitoring, receipt of the completed or returned submission, a completion check, and return-shipping coordination.

A document review is preliminary and administrative. It is based on the copy or original provided, information supplied by the client, and requirements reasonably available at the time of review. A preliminary review is not a guarantee that a government office, courier, consulate, embassy, foreign registry, school, court, employer, or other receiving authority will accept or process the document.

Included only when specifically quoted

Document retrieval from a county, state, school, court, or other issuing authority

Remote online or in-person notarization

Translation or translator coordination

Embassy, consular, or non-Hague legalization

Federal authentication

Certified copies, replacement documents, or university notarization

International shipping, special packaging, or expedited delivery

Rush or after-hours handling

Service Exclusions

Clark Apostille Services does not:

Select a notarial act or notarial certificate for a signer when prohibited by law

Verify the legal sufficiency, truth, enforceability, or foreign legal effect of a document

Guarantee that the destination country or receiving authority will accept the document

Guarantee government, courier, carrier, platform, consular, or foreign-office processing times

Guarantee issuance of an apostille or authentication certificate

Correct, alter, backdate, or complete another notary’s certificate

Control postal carriers, couriers, government closures, system outages, foreign customs, or receiving-authority decisions

Provide legal, immigration, tax, corporate, or foreign-law advice

Client Responsibilities

The client is responsible for:

Providing complete, accurate, and current information, including the destination country and intended use

Confirming the receiving authority’s current requirements before ordering

Providing eligible originals or certified copies when required

Reviewing names, dates, signatures, spelling, addresses, corporate titles, and document contents

Selecting the required notarial act or obtaining direction from the document drafter, receiving authority, or an attorney

Responding promptly to requests for documents, approvals, identification, payment, or clarification

Keeping copies of documents and tracking information

Paying new government, courier, notarization, retrieval, shipping, or professional fees when a new submission or correction is required, except where Clark Apostille Services agrees in writing to cover them

2. Third-Party and Client-Supplied Document Disclaimer

Clients may submit documents that were prepared, issued, translated, certified, or notarized by another person or organization. Clark Apostille Services may conduct a preliminary visual and administrative review; however, we do not adopt, warrant, or guarantee the work of an outside notary, translator, document preparer, school official, issuing authority, courier, or other third party.

The commissioned notary who performed a notarization is responsible for the notarial act and certificate completed by that notary. Clark Apostille Services cannot sign, amend, replace, backdate, or otherwise correct another notary’s certificate. If an outside notarization is incomplete or unacceptable, the original notary or a newly commissioned notary may need to complete a lawful correction or perform a new notarization.

Government rejection of a client-supplied or third party-prepared document does not, by itself, establish that Clark Apostille Services failed to perform the coordination services purchased. A corrected or replacement document is treated as a new submission unless Clark Apostille Services agrees otherwise in writing. New professional, government, courier, notarization, retrieval, translation, and shipping charges may apply.

3.Refund and Cancellation Terms

Cancellation before work begins

A client may request cancellation in writing before document review, retrieval, notarization, preparation, courier coordination, shipping-label creation, or other work begins. If no work has begun and no third-party expense has been incurred, the amount paid will be refunded, less any nonrefundable payment-processing charge actually retained by the payment processor, except where prohibited by law.

Cancellation after work begins

Professional service fees compensate Clark Apostille Services for review, preparation, coordination, communication, and administrative work. Once work begins, the professional service fee is earned in proportion to the work completed and may be partially or fully nonrefundable.

Government filing fees, courier charges, document-retrieval fees, notarization fees, translation charges, shipping charges, carrier surcharges, and other third-party expenses are nonrefundable once paid, ordered, scheduled, used, or committed, except when the third party issues a refund.

After submission

Once a document has been delivered or submitted to a courier, government office, issuing authority, notary, translator, carrier, or other third party, cancellation cannot stop work already performed or costs already incurred. Any refund will be limited to unearned professional fees and unused client funds, if any.

Rejection, deficiency, or non-acceptance

A government rejection, deficiency notice, request for additional documentation, or refusal by a foreign receiving authority does not automatically create a right to a full refund. Refund eligibility depends on the reason for the outcome and the work already completed.

If the problem results from a client-supplied document, an outside notarization, incorrect or incomplete client information, a change in government requirements, or a receiving authority’s decision, the original professional service fee and third-party expenses remain nonrefundable. A corrected submission may require a new quote and payment.

If a rejection results solely from a documented administrative or notarial error committed by Clark Apostille Services, we will provide a reasonable correction or refund for the affected Clark Apostille Services fee, as appropriate. Any additional remedy must be confirmed in writing.

Refund method and timing

Approved refunds are issued to the original payment method whenever possible. Processing generally begins within 7–10 business days after approval, but the client’s bank or payment processor may require additional time. Nothing in this policy limits a consumer right that cannot legally be waived.